Privacy Policy JOS129 —
Platform User Data Protection

1Introduction

Jos129 is an online entertainment platform that operates with user trust as its absolute priority. This Privacy Policy ("Policy") describes our privacy practices regarding information we collect through the jos129 platform, including the website at jos129.pro, mobile app, and all related services ("Platform").

By registering an account or using the jos129 platform, you agree to the collection and use of information as described in this Privacy Policy. This Policy is to be read together with Terms and Conditions jos129 and forms the complete privacy agreement between you and our platform.

2Information We Collect

Jos129 collects various types of information to provide services that are secure, fair, and of the highest quality. The information we collect falls into three main categories:

We only collect information that is genuinely necessary for the stated purposes. You are not required to provide all information; however, withholding certain details may affect our ability to deliver the full range of services to you.

3How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. Below are the main ways we use your personal data:

• Service Provision: To process account registration, verify your identity through KYC, handle deposits and withdrawals, and grant access to the Game Lobby.
• Account Security: To detect and prevent unauthorised access, fraudulent activity, money laundering, and other breaches of our terms.
• Communications: To send transaction notifications, account updates, promotional offers (if you have opted in), and customer support responses.
• Legal Compliance: To fulfil our legal obligations under PDPA, financial regulations, and relevant regulatory directives.
• Platform Improvements: To analyse usage patterns, identify technical issues, and continuously improve the quality of the user experience at jos129.
• Responsible Gaming: To monitor gameplay patterns and identify users who may need responsible gaming support.

4Sharing Information With Third Parties

Jos129 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, we may share certain information in the following limited circumstances:

• Service Providers: We work with trusted payment providers, licensed gaming software suppliers, and technical infrastructure providers bound by strict confidentiality agreements.
• Regulatory Authority: Where required by law, court order, or a relevant regulatory authority, we will disclose the necessary information.
• Fraud Prevention: We may share information with fraud prevention agencies or law enforcement authorities for the purpose of investigating illegal activities.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity with prior notice to users.

All third parties we engage are required to comply with data protection standards equal to or exceeding those we uphold. We conduct regular reviews of all third-party providers to ensure ongoing compliance.

5Data Security

Protecting your personal data is our top technical and operational priority at jos129. We implement multiple layers of security protection to ensure your information remains safe at all times:

• 256-bit SSL/TLS encryption is applied to all data transmitted between your device and jos129 servers, ensuring no third party can intercept your communications.
• Passwords are stored using a strong one-way hashing algorithm — even we cannot read your account password.
• Enterprise-grade intrusion detection systems (IDS) and firewalls that continuously monitor our network traffic around the clock.
• Two-factor authentication (2FA) is available for all user accounts as an additional layer of security during login.
• Security audits and system penetration testing are conducted regularly by our internal security team and independent external specialists.
• Access to user data among internal staff is strictly limited based on the principle of least privilege.

6Cookies & Tracking Technologies

Jos129 uses cookies and similar tracking technologies to enhance platform functionality and your user experience. Cookies are small text files stored on your device when you visit our platform.

• Essential Cookies: Required for core platform functions such as login session management, security, and your account settings. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform, enabling us to identify and resolve technical issues.
• Functional Cookies: Stores your personal preferences and settings such as language, currency, and your preferred display layout.
• Analytics Cookies: Used to analyse traffic patterns and platform usage in aggregate to help us make continuous improvements.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the jos129 platform.

7Data Retention Period

Jos129 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data is retained for the duration your account remains active, plus any additional period required by financial and anti-money laundering regulations.
• Financial transaction records are retained for a minimum of seven (7) years from the transaction date in accordance with Malaysian legal requirements.
• KYC data and identity verification documents are retained for a minimum of five (5) years after account closure.
• Customer support communication logs are retained for two (2) years for reference and dispute resolution purposes.
• Once the retention period expires, your data will be securely deleted or anonymised using our integrated data removal procedures.

8Your Rights as a User

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data we hold:

9Children's Data Protection

The jos129 platform is exclusively for adult users aged 18 and above. We do not knowingly collect, store, or process any personal data of individuals under the age of 18.

• All users are required to verify their age during the registration process and during the KYC verification process conducted by our team.
• Should we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
• Parents or guardians who believe their child may have registered on jos129 are requested to contact our support team immediately.

10Privacy Policy Amendments

Jos129 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to platform services.

• Any material amendments to this Privacy Policy will be communicated to users via in-platform notifications or registered email at least seven (7) days before the amendments take effect.
• The "Last Updated" date at the top of this page will be revised whenever amendments are made.
• Continued use of the jos129 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.
• We encourage you to review this page periodically to stay informed about how we protect your information.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the jos129 data protection team is here to help.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.
• Email: [email protected] — we aim to respond to all enquiries within 24 business hours.

We take every privacy-related inquiry seriously and will ensure each issue is resolved thoroughly and in a timely manner.